Simply email us at with your order number and we’ll send instructions on how to return your device, along with a prepaid return label. Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.Any components added since the item was originally sold.

Improper use failure to follow the product instructions or perform any preventive maintenance.Issues caused by third-party software or unauthorized repair.This limited warranty does not cover any damages due to: Faults caused by improper workmanship or materials.Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional. If your device shows any signs of malfunction, contact our team at with your order number to start your warranty claim.

Plug’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.). We’re so confident in our work, we include a free 12-month warranty with every device we sell, providing you with extra peace of mind.

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